Operating a repair service company needs special attention to details. For a small or medium scale business that deals with a sizeable number in both customer and technician level, the management becomes a complicated one. With a reputed software such as CSOne repair service software cloud, it is possible to manage customers in a large scale, keep track of the company resources and offer a highly valued customer satisfaction.
Facing emergencies head-on
Since emergency repairs are unpredictable, repair service providers face a big challenge at work. If technicians are on some other call, while an emergency call arrives, it is difficult for them to take care of the emergency repair.
With integrated GPS in CSOne repair service software cloud, it is possible to view location of any technician and reach the one who is closest to the request location for repair service. Thus all emergency repair requests are handled efficiently without wasting fuel or time as happens when you send a technician located at a considerable distance from the repair location. Money and time is saved and customer satisfaction is increased manifold.
Single source of contact
The repair service software offers a single contact point for management, office workers and technicians to access information required for their work and communicate with each other. This enables them to perform all aspects of their work in an efficient and fast way increasing productivity.
Maintaining paper work is an overwhelming task especially in repair services. They need to keep records of parts ordered by customers, services performed during each visit, taking note of requests that arrive at a busy period etc. Keeping track of all the paper work related to such tasks is very difficult. CSOne provides the perfect solution for repair service management in cloud with features such as
- Repair request lists
- General reports and lists
- Activity log reports
- Technician assignments
- GPS integration
- Service report preparation
- Management of maintenance request with status
There are more such features available enabling all aspects of the repair service to be managed optimally. Technicians also find the work easier to perform. The reduced paperwork during each job including the e-signature of the client makes their job quicker and efficient. The reports and lists are easy to keep track of and do not get lost in the busy work schedule. Further ease of access to the software features from anywhere via mobile phone or computer makes the software a more advantageous one.
With the demanding schedule of the service repair field, it is necessary for the service providing companies to have a highly optimized software to manage their work efficiently and successfully. When businesses expand it is difficult to take care of all the pertinent details.
Using CSOne repair service software cloud, businesses can rest assured that all their services are done with meticulous attention to detail. The software allows easy access to details and quick retrieval of information whenever needed. Improved efficiency at work and better customer satisfaction is hence guaranteed boosting productivity for the repair service business right on target.